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Ticket tracking and agile project management solution for IT teams:
- Ticket Tracking System (HelpDesk) allows your IT organization to keep track of outstanding IT issues and support requests while keeping your users 'in the loop' as the tickets move through the life cycle, right up until resolution.
- TTS is also a helpdesk enabling online customer support to allow direct customer feedback about your IT environments and priorities of customer tickets.
- IT Project Management System extends the TTS service into project management space. This service will help your IT managers to automate planning, prioritization and resource allocation tasks plus it will provide a very convenient collaboration and project tracking environment.
Check out these blog posts:
Applying agile methodologies to IT projects
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