WHY YOXEL KB?

To accumulate and organize product knowledge, increase efficiency of your support teams, and better manage customer feedback.

  • Properly route product/support questions to your experts for comprehensive answers.
  • Automatically detect the frequently asked questions and enable publishing of FAQ's.
  • Allow your customers to participate in answer discovery and expertise rating.
  • Enhance customer experience with our community guided search capabilities.


YOXEL KB

A product/support knowledge mangement solution:

  • Knowledge Base System allows your organization to effectively answer internal and external questions and accumulate product and support knowledge.
  • KBS is also enabling knowledge sharing within customer support portals.
  • With relevancy feedback and community guided search capabilities.
  • With expertise rating and expert identification capabilities.
  • With Automatic FAQ generator.