- you visit and/or use our Site with the domain, https://www.yoxel.com ;
- you access, signup, login, access, use, or interact with the Services;
- you communicate with us;
- we market our Services; and
- we work with you to offer or enhance our Services.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU, AND HOW IS IT COLLECTED?
Personal information means any information about an individual from which that person may be identified. For example, it may include your name, phone number, email address, or payment information, and in some jurisdictions your Internet Protocol («IP») address. Personal information does not include anonymous or aggregate data where the identifiers have been removed. We collect personal information directly from you and indirectly, as described below.
Information You Provide to Us: We collect information you give us when you use our Site and Services. For example, when you submit a form on our Site, we may collect your name, email address and the content of the communication. When you contact us regarding troubleshooting, we may collect your name, email address, phone number and company name.
Collected Indirectly: We and our authorized third-party service providers collect certain information by automated means using cookies and other tracking technologies. The information we collect in this manner enables us to better understand the pages or content you view, your searches, Site traffic patterns and to optimize user experience. For more information on our use of these technologies, please visit the Cookies and Other Tracking Technologies We Use section below.
Information Collected from Service Providers: Our service providers may share with us the following personal information:
- Information from third parties who perform business services for us, such as Site information from third parties that assist us in running our Site and transactional data from our third-party payment service providers; and
- Marketing data that we use to find new leads, increase our customer base and optimize conversion rates.
Information Collected from Third Parties: We may also collect personal information from third parties whose API is integrated into our Services, such as Salesforce.com, Slack, Google and Microsoft. We process this personal information only to provide you with the Services that you request.
What if You Do Not Provide Information? Some personal information is necessary so that we can provide you with the Services you have requested and to use our Site. Failure or refusal to provide this information may prevent us from providing you with access to our Services and/or Site.
COOKIES AND OTHER TRACKING TECHNOLOGIES WE USE
Types of Cookies
Cookies can be described by who created and placed them and how long they last. Cookies are often identified by their types, which include the following:
- Persistent Cookies: A persistent cookie stays in your browser and will be read by us when you return. A persistent cookie helps us recognize you as an existing user.
- Session Cookies: A session cookie is temporary and enables you to move from page to page on our Site. A session cookie is deleted when you close your browser or after a short period of time.
- First-party cookies: These are cookies set by the website or online service you are visiting, either by us, or by a third party at our request.
- Third-party cookies: These are cookies that are set by a party other than that of the website you are visiting. Please note that we do not control the collection or further use of data by third parties.
What Information Do Cookies Collect?
- Cookies collect different types of information depending on the type of cookie and its purpose. Some examples of information that may be collected by cookies when you use our Site include:
- the pages you visit within the Site;
- the buttons you click on our Site;
- the date and time you visit our Site;
- the amount of time you spend on our Site;
- the IP address used to connect your computer to the Internet; and
- your computer and connection information such as your browser type and version, operating system and platform.
Cookies We Use and For What Purposes
We, or our service providers acting on our behalf, use the following persistent and session cookies on our Site:
Strictly Necessary Cookies: These cookies are essential because they enable our Site to work and they cannot be disabled. Without these cookies, some of the functionality on our Site cannot be provided. These cookies do not gather information about you for marketing purposes. For example, these cookies are used to:
- Remember information that you fill in when performing certain activities on the Site;
- Pass information from one page to the next, for example when filling out forms;
- Read your browser and device settings to optimize the display of the Site;
- Locate and identify misuse of the Services;
- Load the Site uniformly to maintain accessibility; and
- Prevent fraud.
Functional Cookies: We use functional cookies to remember your choices so we can tailor our Services to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences on our Services. We do not use functional cookies to target you with online marketing. While these cookies can be disabled, this may result in less functionality during your use of our Services.
Performance or Analytics Cookies: These cookies help us understand how the Site is being accessed, used, or performing, such as the frequency and duration of use of the Site. These analytics cookies may collect information about the content you view, what websites you visit immediately prior to and after visiting our Site, and your system and geographic information. The information generated by these cookies will be transmitted to and stored by the applicable analytics services.
- Maintain and continually improve the Services;
- Keep track of the number of visitors to the pages within the Site;
- Keep track of the length of time that each visitor spends on the pages within the Site;
- Determine the order in which a visitor visits the various pages within the Site;
- Determine the website a visitor was at before navigating to the Site and the website a visitor is going to immediately after leaving our Site;
- Identify performance issues with the Services;
- Assess which parts of the Site need improvement; and
- See how successful our marketing campaigns or other Site goals are.
You can exercise your preferences in relation to cookies served on our Site by taking the steps outlined below. To learn more about cookies, including how to manage cookies and opt-out of cookies being placed on your device, please visit http://www.allaboutcookies.org/manage-cookies/index.html .
To manage your cookie preferences, you may alter the cookie settings in your browser settings at any time. You may accept all, or certain, cookies. If you do disable cookies in your browser settings, you may find that certain sections of the Site will not work.
First-Party Cookies: If you do not want first-party cookies placed on your computer or mobile device, you can adjust the setting of your Internet browser to reject some or all cookies and to alert you when a cookie is placed on your device. To do this, follow the instructions provided by your browser (usually located within the «Help», «Tools» or «Edit» settings). While adjusting your browser setting can prevent the future placement of cookies, it does not remove existing persistent cookies.
Third-Party Cookies: Modern browsers also allow you to block third-party cookies using the steps described above for first-party cookies.
Below please find additional services that can assist you with managing your cookie preferences.
- Google Analytics: You can prevent your information from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/ .
- Web Beacons: You may avoid web beacons by configuring your email account to disable the functionality that enables remote images to load and by refraining from clicking on any links in email messages.
- Do Not Track: You may turn on the Do Not Track («DNT») setting in your browser, which will enable your browser to send a special signal to websites, analytics companies, plug in providers and other web services you encounter while browsing to stop tracking your activity. To turn on your DNT signal, please visit https://allaboutdnt.com/#adjust-settings . Please note that not all companies will respond to or honor DNT signals. Note that we do not respond to the DNT signals.
WHY WE COLLECT YOUR PERSONAL INFORMATION AND HOW WE USE IT
Our goal is to perform our Services with high quality and to provide you with a great experience. We, or our authorized third-party service providers and/or partners who assist us in providing the Site and/or Services, process your personal information for the following reasons:
- To provide and operate the Site and Services;
- To update, improve, and/or enhance our Site and Services ;
- To provide technical support for and protect our Site and Services ;
- To conduct analytics related to our Site and Services ;
- To facilitate your payments and fees relating to our Services;
- To respond to your inquiries and requests, or otherwise communicate with you or provide you with assistance;
- To provide updates about our Site and Services;
- To provide information to regulatory bodies when legally required (See «Disclosure of Your Personal Information» section below); and
DISCLOSURE OF YOUR PERSONAL INFORMATION
Aside from disclosing your information to those of our personnel who are authorized to process the information in order to provide our Services and run our Site, we disclose your personal information only to the third parties and for the reasons indicated below.
Service Providers: We share personal information with our third-party service providers that assist us in running our Services, Site and business operations. These service providers may provide services to us, for us, and/or on our behalf. Depending on how you use the Site and/or Services, the following categories of service providers collect or receive personal information from us or on our behalf:
- Analytics providers;
- Payment service providers;
- Testing services providers;
- Customer support providers;
- Information technology, software development and related infrastructure providers;
- Providers of business operations and communication tools; and
- Other third-party service providers that help us provide the Services and the Site.
We do not provide personal information to third-party service providers for marketing their sites, services or products to you.
Third Parties: If you choose to use our Services, we will share your personal information with third parties whose API is integrated into our Services, such as Salesforce.com, Slack, Google and Microsoft. We share this information to be able to provide you our Services and support. These third parties may use your personal information to operate their services and for their own purposes.
Business Transfers: We may also share personal information with third parties whom we choose to acquire, or to whom we choose to sell, transfer, or merge parts of our business or our assets. If we are involved in a merger or acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider your personal information may transfer as permitted by law and/or contract.
Legal Obligations: We may also share personal information with third parties whom we choose to acquire, or to whom we choose to sell, transfer, or merge parts of our business or our assets. If we are involved in a merger or acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider your personal information may transfer as permitted by law and/or contract.
From time to time, we may use your personal information to send you information about product and service offerings that may be of interest to you. If you no longer want to receive marketing emails from us in the future, you may opt-out by using the unsubscribe link that we include at the bottom of each marketing email. You can also manage your marketing preferences by contacting us at email@example.com .
We do not directly collect your payment information and do not store your payment information. We use third-party tools, such as Stripe, which collect the payment information on our behalf to complete the transactions.
We take seriously the trust you place in us and as such have put in place reasonable and appropriate security measures designed to prevent personal information from being lost, used, disclosed, altered, or accessed in an unauthorized way. For example, we use encryption, secure socket layer and password protection.
Your Responsibility: Please recognize that protecting your personal information is also your responsibility. No method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot and do not guarantee that personal information is completely secure and safe from such risks. By using the Services, you understand and assume the risks associated with your activities on the Internet. We also ask you to be responsible for safeguarding your password, and other authentication information you use to access our Services. Please do not disclose your authentication information to any third party and immediately notify us of any unauthorized use at firstname.lastname@example.org .
Google API Services User Data Policy: Our use and transfer to any other app of personal information received from Google Accounts will adhere to Google API Services User Data Policy, available at https://developers.google.com/terms/api-services-user-data-policy , including the Limited Use requirements.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
All users who have shared their personal information directly with us through our Site, Services or authorized service providers that we work with may contact us to review, update, delete, or correct their personal information that we have on file. For questions about your personal information that we hold about you, please contact us at email@example.com . We will respond to reasonable inquiries without undue delay. Before we can act on your requests, to ensure the security of your account, we may ask you to verify your identify.
Our Site and Services are not intended for children under 18 years of age, and we do not knowingly collect personally identifiable information from children under the age of 18. If you are under the age of 18, please do not use the Site and Services or provide any personal information. If you are a parent or guardian and you learn your child has provided us with personal information, please contact us. If we learn we have collected or received personal information about a child under the age of 18 without verification of parental consent, we will delete that information.